Question 1

What is an Escape Room/ Puzzlemazement?

Accepted Answer

Escape Rooms are amazing Team Building challenges where you and your team are given a mission to complete before the time is up. A series of puzzles need to be completed that require cooperation and communication. Most escape rooms lock you in a room and your mission is to escape. The difference in our rooms is that you are not locked in. Your goal is just to solve the mysteries, complete the missions and have fun!    If you like Escape Rooms, you will love ours!!

Question 2

How do I book online?

Accepted Answer

Booking online is easy through our BOOK NOW page.   1. If you have a promotional code, enter it where it says "Promotional Code" (top right corner). 2. In the field below, enter the number of people coming (top left corner). Minimum of 4 people required. If you would like to add more guests after you book, please call to do so. 3. Pick the Class (a.k.a. Escape Room Theme) which interests you. 4. Then pick the date and time you would like to attend. You can go forward to future weeks by clicking the arrow. Or by clicking "Pick Date." 5. If you don't already have an account with Bookeo, the site will ask you to create one. 6. all reservations must be paid for in advance.

Question 3

What are your Booking Policies?

Accepted Answer

Reservations required!  Our Booking Calendar is open a month at a time.  If you would like to book for a date not listed please contact us.    All rooms are private. Our rooms holds up to 7-10 people depending on the room. Arrive at least 15 minutes before your scheduled time. Our challenge begins promptly at the scheduled time. No late entry. No cancellations or refunds. You may reschedule if you call 48 hours in advance; subject to availability.  Our Doll House requires you to climb stairs. If you are not able to, please contact us before booking. We recommend ages 12 and up. Younger ages are allowed to join with their family if you truly believe they can help others with the puzzle. No one intoxicated is allowed in the room. We reserve the right to refuse service.

Question 4

Do I need Reservations?

Accepted Answer

Yes! We sell out often. All reservations are done through our website.

Question 5

Can I cancel or reschedule my reservations?

Accepted Answer

You may do so up to 48 hours before your time slot. After that time, there are no refunds or changes.

Question 6

Do I arrive early or at the exact time I booked?

Accepted Answer

You must arrive 15 minutes early to go over rules and your room's story.  If you book for a 6:00pm game, then the game begins at 6:00pm. You need to arrive at 5:45pm to learn about the game first. If you arrive at 6:00pm, your game will start late and you will not have extra time. Why don't we just say arrive at 6:00pm for a 6:00pm game? Because someone somewhere else started this policy and all rooms have adopted it. Now it's the industry standard. We don't want to confuse everyone more. So we're doing it too.    Please arrive 15 minutes early.

Question 7

Can I pay day of for my experience?

Accepted Answer

Due to past experiences we DO NOT allow day of payments. Therefore we require payment in advance. However, if you have already made reservations and paid in advance, and you have someone that wants to join your party, that extra person can pay the day of the event.   Please make sure that you do not exceed your room's occupancy.

Question 8

How many people are allowed in each room?

Accepted Answer

Our cappacity for each room is different.    Dollhouse- Up to 10 people   Jail Cell- Up to 7 people   Mailroom- Up to 7 people   Ghost Hunters- Up to 7 people

Question 9

Can I add more players later?

Accepted Answer

Yes, we allow you to book up to your room's occupancy.  If you have already made reservations and want to add to your party, the easiest way is to do so is have your extra guest come and pay the night of the event. Just arrive a bit earlier to allow time for the transaction.  If you are unsure of your total number of guests, it's easiest to make reservations for the minimum player (4) then have the rest pay the night of. This way you are not out for guests that ended up not showing up.

Question 10

Are you rooms private or will we be paired with strangers?

Accepted Answer

Our rooms are private. You will only be playing with your friends and family.  To afford to make our rooms private for you, we have installed a 4 ticket minimum purchase per room. You are welcome to try our rooms with less than 4 players (though we do not recommend it), but 4 tickets will still need to be purchased.

Question 11

There is only 2 of us. can we still book a private room?

Accepted Answer

To afford make our rooms private for you, we have installed a 4 ticket minimum purchase per room. You are welcome to try our rooms with less than 4 players (though we do not recommend it), but 4 tickets will still need to be purchased. We cannot afford to offer private rooms for only 2 tickets purchased. And we cannot open a room randomly for others to join you. Sorry. We love strangers playing together. But we made the change to private rooms based on popular demand.

Question 12

Are your rooms scary?

Accepted Answer

We are family friendly. At most our rooms are somewhat creepy. Each of our rooms has a mission with high stakes and a creepy factor. We do that to give the room and challenge a great story and purpose. We do not focus on scaring you. We do not have any jump scares, screaming in your ears, or anything inappropriate. We want you to focus on the challenge and not on facing your fears.

Question 13

How long is your experience?

Accepted Answer

We recomend budgetting about 90 minutes for your experience.    We ask you be 15 minutes prior to your scheduled time to set you up for the room, 60 minutes to solve the room and then an additional 15 minutes to hang out and talk about the room afterwards.

Question 14

Are we locked in the rooms?

Accepted Answer

No. Our puzzles are mission based, where you need to solve the mystery in time instead of trying to open a door. Either way, all themes will have emergency exits. You can leave at any time.  Evans and Sontage Jail Cell Escape, you are locked into jail cells. The cells have emergency exit buttons and you can exit at anytime you like. However, the mission is to not use these buttons except for in an emergency

Question 15

What happens if we dont finish in time?

Accepted Answer

Typically, we will allow you some time to finish the puzzle past the hour. However, you won't have the pride of saying you beat the challenge unless you're really good at lying.

Question 16

Are children allowed?

Accepted Answer

Yes. But use discretion. Kids 12 and up are welcome. Ages 7-11 must be accompanied by an adult. We do not recommend ages 6 and under for our rooms Only you know your child and how they will behave, participate, and enjoy the experience. Be mindful of those on your team. We cannot control the opinions of and actions of others.

Question 17

Can we take pictures?

Accepted Answer

We allow all photos outside of our rooms, but once inside the private room we ask that there be no photography to ensure we arent revealing any of the answers. Posting pictures can potentially reveal the puzzle and/or solution and ruin it for future players.  We advise just leaving your phone off in your pocket. You won’t need it.

Question 18

Do you have free parking?

Accepted Answer

Yes. We are located at Hobby City which has 100's of free parking spaces. However weekend days we compete with Adventure City Theme Park for parking. Please arrive early to find parking during these time slots.

Question 19

Why didn't anyone answer the phone?

Accepted Answer

We try to answer every call that comes in. However, there are times we are busy working with guests on site. Outside of our operating hours we are busy with our summer camps, directing theme park shows, designing our next puzzles, and raising a family. During those times we may not be able to answer the phone, but we check our messages regularly. Please leave a message and we will call you back as soon as possible.  For best communication we strongly recommend emailing us at puzzlemazement@gmail.com

PUZZLEMAZEMENT

(714) 220 - 9596

info@puzzlemazement.com